Shipping & Returns

Shipping Domestic

All orders will be dispatched D+1 the earliest after payment and D+3 the latest.

Our default shipping method is via JNE YES for domestic orders within Indonesia.

Commercial instant courier (GoJek) or our private courier are also available upon request, please contact us prior placing your order.

Shipping International

All orders will be dispatched D+1 the earliest after payment and D+3 the latest.

Asia orders will be shipped via City-link and any other countries will be shipped via TNT or FedEx.

Kindly contact us to get an exact quote on the shipping cost if your destination country is not listed during checkout.

Packages sent outside the Indonesia may be subjected to custom taxes and( or) duties.

Custom policies vary widely from one country to another, please contact your local customs office for more details.

Full order value will be stated on printed invoice when dispatching, please check with destination country’s custom fees and policies before placing an order.

Shipping Breakage

All items purchased from ‘www.duftandchandelle.com’ are made pursuant to a shipment contract.

All orders are packaged securely and has passed our QC process.

This means that the risk of damage and breakage for such items pass to you upon our delivery to the carrier.

Please contact us with the photo proof of the damaged goods and we will get back to you with possible remedy, if there is any.

Returns

We are doing our best to make accurate descriptions of our scents.

Unfortunately, we are unable to accept returns in the event of :

  • unsatisfactory scents choices after the order is delivered;

  • soy sweat, wet spot and frosting on candles as these are natural qualities of soy wax that may occur during shipments-

    this won’t affect the burnability of your candle.

Please get back to us within 7 days after receiving the goods to lodge your return.